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MYNO

Legal

Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:

  • Account details (name, email address, password)
  • Profile and style preferences
  • Purchase and order history
  • Photos uploaded for virtual try-on (processed in-session, not retained)
  • Communications with our support team

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Personalise your shopping experience and AI recommendations
  • Send promotional communications (with your consent)
  • Monitor and analyse usage patterns to improve performance

3. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Our cookie banner allows you to accept or reject non-essential cookies.

4. Photo Processing

Photos you upload for our virtual try-on feature are processed by our AI pipeline for that session only. We do not store, share, or use your photos for any purpose beyond the immediate try-on request. Images are automatically deleted from our servers within 24 hours of processing.

5. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (payment processing, email delivery, analytics) only as necessary to deliver our services, and only under strict data processing agreements.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@myno.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@myno.com.