Policy
Exchange Policy
Last updated: 1 August 2026
Overview
MYNO accepts exchanges on eligible items within 30 days of the delivery date. We want you to love every piece you receive. If something isn't right, we'll help you find a better fit.
Exchange Conditions
To be eligible for an exchange, items must:
- Be unworn, unwashed, and in original condition
- Have all original tags attached
- Be returned in original packaging where possible
- Be requested within 30 days of the delivery date
- Not be marked as Final Sale at time of purchase
Non-Exchangeable Items
- Underwear, swimwear, and pierced jewellery (for hygiene reasons)
- Items marked "Final Sale" or purchased during clearance
- Personalised or custom-made items
- Gift cards
Exchange Process
Submit a Request
Start your exchange online via My Returns or contact our support team.
Pack & Ship
Securely pack the item and drop it off at your nearest courier point. We'll email you a prepaid return label.
Quality Check
Once received, our team inspects the item within 2 business days.
Exchange Dispatched
Your replacement item ships within 1–3 business days of approval.
Shipping Costs
MYNO covers the cost of return shipping for exchanges within the UK. International exchange shipping costs are the responsibility of the customer unless the item was faulty or incorrectly sent.
Ready to start an exchange?
Log in to your account and visit My Returns to get started.